Medical Scheduler - Lakeland - 20736284
$15 hr - Medical Scheduler - Mon-Fri 8a-5p
Medical Experience requiredLakeland company is in need of an Appointment Scheduler for their busy Lakeland office! The ideal candidate with have exceptional Customer Service skills and a Great phone presence.
The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while
maintaining a high level of customer service and quality patient care. Administration of the scheduling process
includes scheduling a high volume of patient appointments with very little error and ensuring overall patient
satisfaction. Bilingual Spanish/English speaking skills are required.
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant
and helpful manner.
3. Verifies and updates all patient information in the Centricity - RIS IC system including but not limited to patient
demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring
physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices
and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the
appropriate patient account.
9. Performs related work as required.
10. Customer Service.
Medical Experience is required.
Knowledge, Skills, and Abilities:
- Exceptional customer service
- Great personality
- Detail orientated
- Great communication
- Good time management and organizational skills
- Strong knowledge of MS office
- Strong data entry and typing